Customer Service Training and Service Culture for your Business
Most of us may not require this type of training if we are a one man band but many larger brokerages and firms benefit greatly from having customer service training. Identifying the service culture or business practices of your company not only keeps the entire system organized but everyone on the same track toward the same goal.
Not knowing where you want to go with your company or business make work for a while but without proper planning and focus a time may come when you are "too big for your britches" as they say. You don't want to be in a situation where you have no clear goals for your service culture and no plans for forward thinking. The success of your company may sneak up on you. No one goes out and hires 100 people for a start up company. Growth typically happens slowing but without proper planning can overtake those in command rather quickly.
Brad Worthley offers customer service training and management consultation for small to larger companies looking to stay on track with accountability and forward thinking. Keeping your business, brokerage or company on track with it's employees and keeping them happy in their profession is not something that just happens. The skills, know-how and experience of those that have come before or trained before can really make the company not only operate more smoothly but stay on budget as well.
If your employees know where the company is headed and have clear goals not only for themselves but as a team, they are much more likely to offer their time and energy helping you get there together than on your own. Identifying the service culture of your business is one of the first steps to recognizing how successful your company can become.
Brad Worthley International: Helping organizations create a service culture - A place where employees love to work and customers love to do business.
Brad Worthley International:
12819 SE 38th Street, #375 Bellevue, Washington 98006
Phone: (425) 957-9696